new update crashes on macbook

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  • elahehoushmand
    Junior Member
    • Jun 2024
    • 4

    new update crashes on macbook

    Hi, hope you are doing well.
    I am using febio for 2-3 months. I also updated it to latest version last week. yesterday, I was working with it and have opened lots of documents, so my macbo ok pro m1 chip has restarted. since then, when I want to open any model file or start a new file, its doesn't show the model or any UI of febio. even if the model opens, the run part doesn’t work. or the preferences, unit converter and etc. the whole software is crashes. I uninstalled the software and fully deleted every file related to it, but nothing changed. the previous version of software is working, but the problem is that I cant open my models, since they are all compatible with newer version. could you please help me?(i also updated my macOS software) (and I have to add that when I turn on my laptop on safe mode, the software works well)
    thanks
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  • ateshian
    Developer
    • Dec 2007
    • 1901

    #2
    Hi,

    I am using FEBioStudio on a MacOS running the M1 chip but I have not encountered these problems. Can you please specify exactly which Mac OS operating system version you are using (e.g., I am on Sonoma 14.5) and which version of FEBioStudio (e.g., I am using 2.7.0.942703dbc)?

    Thanks,

    Gerard

    Comment

    • elahehoushmand
      Junior Member
      • Jun 2024
      • 4

      #3
      hi, thanks for fast reply. now i am using Senoma 14.5 and FEBioStudio 2.7.0 ( i dont know how to find the rest). but when my computer restarted it was ventura and the febio version was the same.

      Comment

      • ateshian
        Developer
        • Dec 2007
        • 1901

        #4
        Please try to do a Development update using instructions shown here, and let me know what you find.

        Best,

        Gerard

        Comment

        • elahehoushmand
          Junior Member
          • Jun 2024
          • 4

          #5
          but unfortunately I already used that feature, and it didn't help. it was the latest update. both for febio and febio studio.
          thanks

          Comment

          • ateshian
            Developer
            • Dec 2007
            • 1901

            #6
            When FEBioStudio crashes, there is a window that pops up that asks if you want to report it to Apple. Please click on that window to open the report (don't send it to Apple) but cut and paste its content on this forum, it might help identify the issue.

            Best,

            Gerard

            Comment

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